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FAQ - Technical Issues

I am unable to access the survey you sent me

Please check the following:

Ensure that you have cookies enabled in your browser
Ensure that your ISP settings are not blocking access to the surveys
Remove Adware and/ or Spyware from your system
Adjust your browser settings to accept our site
Adjust your anti-virus software to accept our site
Adjust your firewall settings to accept our site
Ensure [email protected] email address is added to your safe senders list in your email account

If you are still experiencing problems after you have tried the above, then please contact our customer support at [email protected]

Nothing happens when I click on the survey link in the email invitation, what should I do?

It has come to our attention that some email programs (particularly free accounts such as Hotmail, Yahoo Mail and Gmail) deactivate some links within the body of the email invitations. If this problem is occurring copy and paste the text link for the survey directly into the address bar of your browser.